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Complaint Procedures

If at any time you feel that Aktiv Kapital or one of Aktiv Kapital’s Collection Officers have gone outside the acceptable collections standards, please feel free to contact our Compliance department.  We are available to address your concerns.  We will listen and investigate your claim, and respond within the shortest possible timeline.

By Phone

1.866.764.7688, extension: 2536 or local 519.432.0075, extension: 2536 

Our office hours are Monday to Friday 8:30 pm to 4:30 pm, EDT

By Mail

Aktiv Kapital - Compliance Department 
1001-130 Dufferin Avenue
London ON N6A 5R2

By E-mail

compliance@aktivkapital.ca